NAF has helped us shorten lead time by finding solutions to bring our products to China using innovative routings, alternative ports and flexible vessel schedules. In addition, the attention they pay on our shipments and our needs is second to none. Whenever we have any difficulties or want advice on new projects we are doing, NAF always give us very quick feedback and effective solutions. That’s a great job.
NAF has provided us with highly professional international freight and logistics services for our operations in Asia, Europe and Australasia since 2002. They have delivered seamlessly across a wide range of customs jurisdictions and product categories including the shipment and clearance of high-value motor vehicles, furnishings, chemicals and engineering equipment. In our experience, no project has been too small or difficult for the team who has worked with us, particularly Queenie and Raymond Wong, both of whom have been dedicated to ensuring that our freight arrived on schedule and without incident. They have regularly demonstrated to us that even in complex markets for goods clearance, licensing and importation requirements, such as Mainland China, they can deliver exactly what we require. I have no hesitation recommending NAF to anyone seeking a leading, professional freight and logistics service provider.
We are a model car manufacturer and NAF has been providing their services to us since July 2017. As we are seeing a good amount of growth from our web shop, NAF's shipping services and its integration with Shopify matched our needs perfectly and it was one of the integral part of our growth. In addition to their shipping services, we also rely on their storage management and we particularly like their web portal which gives us real-time access to our inventory. We have been very happy with their services and would recommend them to anyone with similar requirements as us.
Our client, a leader in developing Molecular Testing Applications in the Biotechnology industry listed in two major world stock exchange, faced challenges with logistics and distribution in Asia. They were trying to derive strategies to enhance their supply chain across the Asia Pacific region. They were looking for solutions that would help them drive sales, increase customer service in the APAC area, and ultimately penetrate the China market. They came to us for help. We proposed the idea of establishing a distribution hub in Hong Kong. Hong Kong, being one of the most important and convenient gateway into China and its neighbouring countries, has an efficient and well-established logistics infrastructure, and offers simple import and export clearance processes.
Together with our expertise in handling temperature-sensitive products, our know-how in third party logistics and supply chain management, we customized and built a temperature and humidity-controlled distribution hub for them from scratch, one that is specific to the needs and requirements of the client. We offer a complete end-to-end supply chain solution, from organizing the movement of the products from their manufacturing plants in Europe and USA to Hong Kong, to inventory management, fulfilment, and finally distribution to final customers. The temperate range of these products vary from -80c, -20c, +2-8c, to ambient and controlled ambient. This hub currently caters 2500+ SKUs and serve customers all over Asia. With our support in managing the supply chain and our timely delivery of their products to end users, and together with their sales effort, their Asia revenue grew 320% over the past 10 years. In addition, with our support in logistics, they are now one of the fastest growing molecular biotechnology products providers in China. Over the years, we have fought through challenges together with our client, offered alternative solutions as plans and expectations change, and continued to improve relentlessly simply with that one goal in mind, to add value to our client’s business.
Like most eCommerce companies, our client started off as a small online retailer selling globally and doing their own fulfilment from their office or small warehouse. As their eCommerce business blossomed, they soon found themselves at that critical point when they could not fulfil their orders in time because they did not have the efficiency in picking and packing their products, not to mention being buried in boxes and boxes of products spread across their limited working area. This hindered their sales growth as they were afraid to promote their products when they realized they could not meet the after-sales logistics demands.
Our client came across our automated eCommerce Fulfilment and Cross-Border Shipping Service and soon discovered that Stork Up, our eCommerce division, is exactly the type of logistics company that can help remove all of this headache away. Not only can we provide automated order-fulfilment service, we also have a basket of various postal and courier cross-border shipping options for our client to select from. They decided to outsource their fulfilment and shipping operations to us so that they can focus their energy and time purely on driving their sales, marketing and product development. Through an easy and quick integration of their Shopify webstore to our online fulfilment platform, our client was able to view the status of their orders, track the orders, view their inventory level and manage the shipping options all under one roof. As they continue to grow, in addition to their B2C orders, we also handle their large B2B shipments via air and ocean freight forwarding method.
With their eCommerce logistics being properly taken care of, our client has become a fast growing car model online retailer, with fans and happy shoppers situated all across the globe.